Pharmacy Account Manager - Remote

Overview

As a Pharmacy Account Manager at CVS Health, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving customer success in a health solutions company.

In Short

• Build and maintain strong client relationships.
• Ensure high levels of customer satisfaction.
• Analyze complex client needs and develop solutions.
• Maintain responsiveness and reliability in service execution.
• Respond to client inquiries and escalations effectively.
• Provide regular updates and reports on account status.
• Proactively identify and address potential issues.
• Participate in training sessions to improve competencies.
• Work collaboratively with internal teams.
• Manage account performance effectively.

Requirements

• 3+ years of experience in client/customer service or as an Account Manager.
• 1+ years of experience with Microsoft Office Suite.
• Ability to travel up to 25%.
• Knowledge of Prescription Benefit Management is a plus.
• Experience with CRM or adjudication platforms is beneficial.
• High School Diploma or GED required; Bachelor’s Degree preferred.

Benefits

• Affordable medical plan options.
• 401(k) plan with matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.