Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will provide telephone assistance to Aetna Medicaid members and providers, ensuring a positive experience while handling inquiries related to benefits and eligibility.

In Short

• Provide telephone assistance to members and providers.
• Handle inquiries regarding benefits, eligibility, and services.
• Work from home with occasional office visits in Columbia, MD.
• Must have high-speed internet connectivity.
• Full-time position with a 40-hour workweek.
• Training provided for the first 6 weeks.
• Strong customer service skills required.
• Experience in a call center setting preferred.
• High school diploma or equivalent required.
• Comprehensive benefits package offered.

Requirements

• Must live within 50 miles of Columbia, MD.
• Effective communication skills, both oral and written.
• Able to meet performance standards and attendance requirements.
• Experience with Medicaid and Medicare is a plus.
• Self-sufficient and able to work independently from home.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Tuition assistance and family leave options.
• Flexible work schedules available.