Customer Service Representative - Behavioral Health - Remote

Overview

As a Customer Service Representative in the Behavioral Health team at CVS Health, you will provide advocate care to assist members with their health needs and educate them on resources available to them.

In Short

• Full-time position, Monday-Friday 11:45AM-8:15PM EST.
• Work from home with a secure workspace.
• Engage members to understand their health needs.
• Review member claim history for accurate tracking.
• Explain member rights and responsibilities.
• Training for the first six weeks from 9:00AM-5:30PM EST.
• 1+ years of call center experience required.
• Experience with Microsoft Office, especially Excel, Outlook, and Word.
• Competitive pay range of $17.00 - $34.15 per hour.
• Comprehensive benefits including medical plans and 401(k).

Requirements

• High School Diploma or GED.
• 1+ years of experience in a call center environment.
• Experience in Behavioral Health or Medical preferred.
• Ability to work from home effectively.
• Strong communication skills.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and financial coaching.