Team Lead, Member and Provider Services - Remote

Overview

We are hiring a Team Lead, Member and Provider Services to join our Member and Provider Services team at Oscar, a health insurance company focused on serving our members through a full stack technology platform.

In Short

• Lead and manage a team of support staff.
• Drive goals and KPIs for the team.
• Enhance efficiencies through workflow improvements.
• Conduct performance management and HR administrative tasks.
• Monitor operational KPIs and conduct root-cause analysis.
• Facilitate team communication and motivation.
• Support a culture of engagement and inclusivity.
• Implement best practices across teams.
• Ensure compliance with laws and regulations.
• Perform other duties as assigned.

Requirements

• 2+ years in operations or customer service.
• 2+ years of direct people management experience.
• Experience using data to drive improvements.
• Familiarity with LEAN practices.
• 1+ year working with BPO vendors.
• Experience with remote teams.

Benefits

• Eligible for employee benefits.
• Participation in unlimited vacation program.
• Annual performance bonuses.
• Medical, dental, and vision benefits.
• Paid holidays and sick time.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.