Full-Time Customer Service Representative - Remote

Overview

Oscar is hiring a Full-Time Customer Service Representative to join our Member and Provider Services team, focusing on serving our members with a technology-driven health insurance approach.

In Short

• Join a dynamic health insurance company focused on member service.
• Handle daily customer interactions and back office tasks.
• Work remotely but must reside in Arizona.
• Full-time position with various shift options.
• Comply with operational and regulatory standards.
• Develop a comprehensive understanding of company processes.
• Support and collaborate with leadership and team members.
• Participate in process improvement projects.
• Manage assigned caseload effectively.
• Eligible for employee benefits and vacation accrual.

Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience preferred.
• High school diploma or GED required.
• Bilingual in Spanish and English is a plus.
• Strong analytical skills and data entry experience.
• Proficient in Google Suite or Microsoft Office.

Benefits

• Competitive pay rate of $19.00 per hour.
• Employee benefits including medical, dental, and vision.
• 11 paid holidays and paid sick time.
• Paid parental leave and wellness reimbursements.
• 401(k) plan participation.
• Monthly vacation accrual at a rate of 15 days per year.