Full-Time Customer Service Representative - Remote

Overview

Oscar is hiring a Full-Time Customer Service Representative to join our Member and Provider Services team, focusing on serving our members through a technology-driven health insurance platform.

In Short

• Join a team dedicated to customer service in the health insurance sector.
• Work remotely while residing in Texas.
• Handle customer interactions and back-office tasks.
• Develop a comprehensive understanding of Oscar's processes and tools.
• Manage assigned caseloads and ensure service delivery.
• Participate in process improvement projects.
• Comply with operational and regulatory standards.
• Support leadership by identifying issues through escalation.
• Work with various stakeholders including members and vendors.
• Position offers employee benefits and vacation accrual.

Requirements

• 1+ years of experience in a customer-focused setting.
• 6+ months of healthcare experience preferred.
• High school diploma or GED required.
• Bilingual in Spanish and English is a plus.
• Strong analytical skills are beneficial.
• Experience with data entry and manipulation.
• Proficiency in Google Suite or Microsoft Office.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.
• Monthly vacation accrual at 15 days per year.