Full-Time Customer Service Representative - Remote

Overview

Join Oscar as a Full-Time Customer Service Representative, where you will be part of a team focused on serving our members through a volume-driven customer service role.

In Short

• Handle daily activities in a health insurance company.
• Work with members, brokers, and providers.
• Manage assigned caseload and maintain service delivery.
• Participate in process improvement projects.
• Comply with operational and regulatory standards.
• Must reside in Florida.
• Full-time shift options available, Monday through Friday.
• Pay rate set at $19.00 per hour.
• Eligible for employee benefits and vacation accrual.
• Report to the Concierge Operations Manager.

Requirements

• 1+ years of experience in a customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.
• Bilingual in Spanish and English is a plus.
• Strong quantitative or analytical skills.
• Experience with data entry and manipulation.
• Advanced skills in Google Suite or Microsoft Office.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.
• Monthly vacation accrual at a rate of 15 days per year.