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Senior Customer Success Manager - Remote

Posted 27 weeks ago
Customer Service
Full Time
USA
$100,000 - $160,000/year

Overview

The Senior Customer Success Manager at Ordergroove is responsible for owning the post-sales experience and ensuring customer success through strong relationships and strategic recommendations.

In Short

  • Develop a deep understanding of customer businesses and their objectives.
  • Build solid relationships with key stakeholders.
  • Anticipate customer needs and manage project plans.
  • Educate customers on best practices and strategies.
  • Conduct business reviews and provide data-backed recommendations.
  • Support internal team members and share best practices.

Requirements

  • 5+ years of customer/vendor management experience.
  • Experience in project management of complex initiatives.
  • Outstanding communication and presentation skills.
  • Experience in e-commerce platforms like Shopify and Salesforce.
  • Advanced skills in Google Suite.
  • BS/BA degree required.

Benefits

  • Flexible work from anywhere culture.
  • Flexible PTO and personal development budget.
  • Competitive compensation including stock options.
  • Incredible and affordable benefits.
OrderGroove logo

OrderGroove

Ordergroove is a leading technology company that specializes in powering recurring revenue for some of the world's largest and most innovative retailers, including L'Oreal and Dollar Shave Club. With a focus on Relationship Commerce, Ordergroove provides a platform that enables seamless subscription and membership experiences, transforming one-time transactions into profitable, recurring customer relationships. The company has achieved significant growth, boasting a 152% year-over-year increase in new business, and has been recognized for its best-in-class subscription technology. Ordergroove values collaboration, diverse perspectives, and a supportive work environment, offering flexible work arrangements and a commitment to employee development. The company is dedicated to creating a welcoming culture that encourages innovation and celebrates success.

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