Forward Deployed Engineer - Remote

Overview

Orb is transforming how modern AI and software companies monetize at scale. We've built the next-generation billing infrastructure that turns complex usage-based pricing into competitive advantage. Our developer-first approach powers companies like Vercel, Pinecone, and Replit, delivering real-time billing automation, lightning-fast pricing experiments, and granular revenue analytics.

In Short

• Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows.
• Build custom integrations or tooling to help customers succeed, then generalize those into core product features.
• Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights.
• Contribute across the stack to deliver high-quality product features and improve internal tooling.
• Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience.
• Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling.

Requirements

• 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment.
• Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect.
• Comfortable diving into complex technical problems and turning ambiguous needs into working solutions.
• Strong written and verbal communicator, able to clearly explain technical concepts to various audiences.
• Empathetic and user-focused—you care about building intuitive products that solve real problems.
• Versatile across the stack and eager to work with new technologies and domains.
• Motivated by impact and excited to see your work directly help customers succeed.

Benefits

• Excellent medical, dental, and vision insurance
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Meaningful equity in the form of stock options