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Forward Deployed Engineer - Remote

Posted 1 week ago
Customer Service
Full Time
Toronto, Canada

Overview

As Ribbon’s first Forward Deployed Engineer, you’ll own the post-sale journey end-to-end, launching customers and creating an amazing Ribbon experience.

In Short

  • Launch Ribbon experience for new customers by understanding their needs.
  • Architect integrations with ATS/HRIS stacks via API and Zapier.
  • Champion Ribbon API to accelerate adoption.
  • Grow usage and revenue by tracking customer data and identifying upsell opportunities.
  • Be the voice of the customer, providing feedback to Product & Engineering.
  • Create repeatable playbooks for onboarding and best practices.
  • Troubleshoot technical issues and coordinate fixes.
  • Showcase impact with dashboards and case studies.

Requirements

  • 3+ years in Customer Success, Solutions Engineering, or Implementation at a high-growth B2B SaaS company.
  • Highly responsive to customer needs with a focus on exceptional experiences.
  • Technically comfortable with APIs and data.
  • Data-driven with experience in SQL and data analysis.
  • Strong communication skills, both written and verbal.
  • Ability to thrive in ambiguity and adapt quickly.
  • Bonus points for HRTech or recruiting-workflow experience.

Benefits

  • Competitive salary + meaningful equity.
  • Cutting-edge tech with the latest AI tooling.
  • Health & wellness stipend.
  • Annual international offsite for team alignment and collaboration.
  • Regular team lunches & meetups in Toronto.
Ribbon AI logo

Ribbon AI

Ribbon AI is an innovative company on a mission to revolutionize the hiring process by enabling employers to find the right candidates ten times faster. Utilizing advanced voice-AI technology, Ribbon's platform screens candidates in minutes, automatically identifies the best fits, and allows recruiters to focus on high-impact tasks. Catering to a diverse clientele ranging from startups to Fortune 500 companies, Ribbon significantly reduces time-to-hire while enhancing candidate quality without the need for additional headcount. As a rapidly growing startup, Ribbon offers a dynamic work environment where early team members can shape the company's technical foundation and influence product strategy.

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