Lead Customer Success Manager - Philippines - Remote

Overview

The Lead Customer Success Manager will be responsible for ensuring successful outcomes for customers in the Philippines market by driving adoption of solutions and managing customer relationships.

In Short

• Maximize customer value through retention and satisfaction.
• Drive revenue maximization by reducing churn and identifying growth opportunities.
• Act as a trusted advisor for customer leadership.
• Collaborate with product, tech, support, and marketing teams.
• Provide consultancy on digital transformation best practices.
• Design and monitor product adoption plans.
• Conduct regular business review meetings with decision makers.
• Assist in sales meetings and marketing events as needed.
• Provide training on system best practices.
• Share customer insights with the product team.

Requirements

• Experience in customer success or account management.
• Background in banking or finance is crucial.
• Strong stakeholder management skills.
• Ability to work across different cultures.
• Experience in consulting and digital transformation.
• Excellent communication and presentation skills.
• Proven track record of driving customer satisfaction and retention.
• Ability to identify growth opportunities.
• Experience in training and mentoring.
• Willingness to travel quarterly for customer meetings.

Benefits

• Competitive remuneration package.
• Opportunities for professional development.
• Challenging tasks that promote skill growth.
• Work in an international environment.
• Drive transformation in a fast-growing industry.
• Extensive travel opportunities.
• Training budget available.