Senior Customer Success Executive (Enterprise) - Remote

Overview

The Senior Customer Success Executive will lead customer success initiatives for the Philippines market, ensuring customers achieve successful outcomes with the company's solutions and driving their adoption.

In Short

• Lead Customer Success Manager for the Philippines market.
• Responsible for customer outcomes and solution adoption.
• Design and execute account plans for customers.
• Focus on customer retention and annual subscription renewals.
• Work across cultures with a team based in Europe and Nigeria.
• Drive revenue maximization through upselling and cross-selling.
• Consult customers on digital transformation and efficiency improvements.
• Act as a trusted advisor to customer leadership.
• Monitor customer churn risk and implement mitigation strategies.
• Provide training on best practices and system benefits.

Requirements

• Experience in customer success or account management.
• Background in banking or finance is crucial.
• Strong relationship management skills.
• Experience in consulting and strategic planning.
• Ability to work in a multicultural environment.
• Excellent communication and presentation skills.
• Proven track record of driving customer satisfaction and retention.
• Ability to identify growth opportunities for customers.
• Experience in training and developing customer capabilities.
• Willingness to travel quarterly for customer meetings.

Benefits

• Fast-paced growing organization with development opportunities.
• Competitive remuneration package.
• Challenging tasks with skills growth potential.
• International environment with talented colleagues.
• Opportunity to drive transformation in a growing industry.
• Extensive travel opportunities.
• Training budget for professional development.