Principal Advanced Services Engineer, CSS Tech Delivery, Data Management - Remote

Overview

This position involves delivering customer infrastructure solutions for on-prem, public, multi-cloud, and Cloud at Customer platforms, while acting as a trusted technical advisor to customers.

In Short

• Support operation of databases and platform deployments.
• Install, configure, and operate database options.
• Provide solution architecture advice and reviews.
• Analyze product problems for resolutions.
• Resolve complex issues and handle user problems.
• Conduct software installation and health checks.
• Educate customers on product features and benefits.
• Ensure stability and performance of critical systems.

Requirements

• Fluency in Spanish and English; other languages are a plus.
• Availability to work remotely and onsite as needed.
• Ability to work in 24x7 standby mode.
• Advanced problem-solving skills.
• Strong communication skills for technical and non-technical staff.
• Ability to assess and recommend solutions for complex issues.
• Embody values of customer focus, collaboration, and integrity.

Benefits

• Competitive salary with benefits.
• Flexible and remote working options.
• Learning and development opportunities.
• Employee Assistance Program for mental health support.
• Core benefits including medical and life insurance.
• Inclusive culture celebrating diversity.