Monitoring Design Engineer - Remote

Overview

As a member of the Support organization, your focus is to deliver post-sales services and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers during service implementation and setup, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In Short

• Deliver post-sales services and solutions to Oracle customers.
• Resolve non-technical and technical customer inquiries.
• Act as a primary contact during service implementation.
• Facilitate customer relationships with Support.
• Provide advice to internal Oracle employees on customer situations.
• Interface regularly with customers' IT staff.
• Resolve moderately complex technical problems.
• Work with general guidance from management.
• Be highly experienced in Oracle products and monitoring solutions.
• Document and track customer interactions and resolutions.

Requirements

• Experience in OCI and general knowledge of Cloud concepts.
• Troubleshooting and analytical skills.
• Subject Matter Expert in Operating Systems and Database Administration.
• Knowledge of Networking, Storage, and Backup Administration.
• Experience with monitoring platforms is desirable.
• Degree in a relevant discipline or equivalent experience.
• Proven ability to work with English speaking customers.
• Documentation and tracking skills.

Benefits

• Opportunity to work with a leading technology company.
• Engage with diverse customer situations.
• Develop skills in advanced management for Hybrid Cloud services.
• Work remotely with flexible arrangements.
• Collaborate with a skilled team of professionals.