Senior Customer Success Manager - Remote

Overview

As the world undergoes a monumental shift towards flexible workspaces, Optix is leading the charge with its B2B SaaS platform that automates operations and supports business growth. We are seeking a results-driven Senior Customer Success Manager to enhance client engagement and drive product adoption.

In Short

• Join a passionate team committed to changing the way the world works.
• Work in a hybrid model: 50% in-office and 50% remote.
• Elevate client engagement and drive product adoption.
• Expand revenue opportunities for the company.
• Be part of a growing team in a dynamic industry.
• Contribute to a shared vision of exceptional experiences.
• Support coworking and flex operators through innovative software.
• Engage with a diverse range of clients.
• Foster community and connection in the workplace.
• Enjoy a collaborative work environment with great perks.

Requirements

• Proven experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to drive product adoption and client engagement.
• Experience in B2B SaaS environments is a plus.
• Results-driven mindset with a focus on revenue growth.
• Ability to work in a hybrid work environment.
• Passion for community building and exceptional client experiences.
• Willingness to learn and adapt in a fast-paced industry.
• Strong problem-solving skills.
• Team player with a collaborative spirit.

Benefits

• Flexible work environment.
• Opportunity to work with a passionate team.
• Access to great office amenities.
• Support for professional development.
• Inclusive workplace culture.
• Competitive salary and benefits package.
• Engaging company events and activities.
• Work in a beautiful waterfront office.
• Opportunity to make a significant impact in the company.
• Work with innovative technology in the flex space industry.