Associate Support Analyst - Remote

Overview

Optimized Payments is a fintech firm focused on unlocking value in the payment ecosystem, with a client portfolio including Fortune 500 companies.

In Short

• Join a dynamic fintech team as a Production Support Analyst.
• Monitor production systems for performance issues and alerts.
• Collaborate with IT and cross-functional teams to resolve issues.
• Become a subject matter expert in the Payments ecosystem.
• Prepare and deliver updates to clients on ongoing issues.
• Contribute to support documentation and training materials.
• Analyze recurring issues and propose long-term solutions.
• Stay updated on FinTech trends and SaaS innovations.
• Work in a hybrid environment with remote flexibility.
• Opportunity to grow within a fast-growing company.

Requirements

• Bachelor's degree in computer science or related field.
• 2+ years of production support experience.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Technical troubleshooting skills with knowledge of SQL and APIs.
• Experience with ticketing systems like Jira or Zendesk.

Benefits

• Competitive salary and benefits package.
• Stock options and 401(K) plan.
• Flexible discretionary PTO and paid holidays.
• Hybrid work environment with remote work flexibility.
• Collaborative and inclusive company culture.
• Free onsite parking and gym access.