Client Operations Lead - Remote

Overview

OpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams, ensuring operational consistency and effective communication.

In Short

• Oversee day-to-day coordination between clients and offshore talent.
• Act as the primary operational contact for assigned clients.
• Provide updates and gather feedback from clients.
• Support talent with task clarification and performance expectations.
• Monitor attendance, productivity, and adherence to workflows.
• Track progress on daily tasks and weekly deliverables.
• Ensure compliance with SOPs and client standards.
• Anticipate and resolve miscommunications or workflow gaps.
• Maintain fairness and clarity in discussions.
• Contribute to updating documentation when workflows change.

Requirements

• 2-4 years experience in a BPO, client-facing, or operations environment.
• Strong English communication skills.
• Experience guiding or supporting offshore staff is a plus.
• Highly organized with excellent follow-through.
• Solution-oriented mindset with professionalism.

Benefits

• Opportunity to work with a dynamic team.
• Engagement in a mid-level leadership role.
• Work in a remote environment.
• Potential for professional growth and development.