Client Operations Lead - Remote

Overview

We’re looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients — helping them turn strategic goals into real results.

In Short

• Own the successful delivery of projects across your book of accounts, from kickoff through completion
• Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
• Proactively surface opportunities, risks, or gaps to clients before they become problems
• Lead cross-functional teams spanning strategy, content, design, paid media, and web development
• Be an advocate for both the client and the team, balancing empathy with accountability
• Create and maintain structured project plans, timelines, and trackers
• Lead recurring client meetings with clarity and confidence
• Ensure on-time delivery of all work
• Gather client inputs, approvals, and feedback efficiently
• Communicate actively and transparently with internal teams and clients

Requirements

• At least 4 years of experience in a fast-paced agency environment
• A highly organized, client-focused project leader
• Skilled at managing deadlines, dependencies, and shifting priorities
• A clear and confident communicator
• Comfortable leading client conversations and translating abstract goals
• Proactive, resourceful, and detail-oriented
• Flexible and fast-moving, able to switch contexts easily
• Experienced with project management tools like ClickUp, Asana, or Airtable
• Primarily based in Eastern Time hours, with flexibility for international collaboration

Benefits

• Unlimited paid time off, with additional mental wellness days
• 100% company funded health insurance, with dental and vision options
• Paid parental leave
• 401(k) plan to help save for your future
• Permanent remote work option
• Summer and seasonal Friday early closures
• Monthly wellness stipend and quarterly employee appreciation gift
• One-time reimbursement for work from home equipment
• Monthly team bonding sessions
• Pre-tax commuter benefits
• Opportunity to join a dynamic, close-knit team