Customer Success Manager - Remote

Overview

The Customer Success Manager at OpenSesame will act as a trusted advisor to customers, helping them achieve their training goals through effective account management and strategic initiatives.

In Short

• Manage customer accounts and drive engagement.
• Deliver presentations and conduct virtual demos.
• Develop success plans for key accounts.
• Forecast and close renewal opportunities.
• Collaborate with internal teams to enhance customer success.
• Utilize Salesforce and Gainsight for account management.
• Focus on customer retention and satisfaction metrics.
• Participate in company meetings and training sessions.
• Travel up to 15 days per year for customer engagements.
• Work remotely with occasional in-person meetings.

Requirements

• Experience in customer success or account management.
• Strong communication and presentation skills.
• Ability to manage multiple accounts effectively.
• Familiarity with Salesforce and Gainsight.
• Proven track record of achieving customer satisfaction.
• Self-starter with a results-driven mindset.
• Willingness to travel as required.
• Understanding of the eLearning industry is a plus.
• Ability to work independently and as part of a team.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Comprehensive benefits package including health insurance.
• 401(k) matching.
• Professional development opportunities.
• Paid time off.
• Focus on pay transparency and equity.
• Supportive and inclusive work environment.
• Opportunities for career growth.
• Regular reviews of compensation practices.
• Investment in team-building activities.
• Commitment to employee well-being.