Operations Specialist, Buyer Repair Negotiation - Remote

Overview

We’re looking for an Operations Specialist to join our Buyer Repair Negotiation team! As an Ops Specialist you'll be part of the Central Operations team, supporting a field-based team of Home Project Managers and Chennai based team. You’ll also drive key projects that support spend mitigation initiatives and work cross-functionally with our vendors, project managers and various other Opendoor teams across the nation.

In Short

• Collaborate with cross-functional partners to deliver training sessions.
• Efficiently handle buyer repair requests throughout the resale negotiation process.
• Execute strategic projects aimed at cost reduction and process optimization.
• Review and process work order requests, approving or denying them as necessary.
• Monitor project costs to ensure alignment with budget goals.
• Track and oversee repair expenses to ensure cost-effective operations.
• Engage in special projects to improve central home operations processes.
• 2+ years of experience in escalation management and logistics.
• Ability to work unconventional hours.
• Bachelor’s degree preferred.

Requirements

• 2+ years of experience in escalation management.
• 2+ years of experience in logistics, operations, or general project management.
• Proficient in the analysis and interpretation of general inspection reports.
• Demonstrated ability to determine necessary repairs and align them with loan type requirements.
• Skilled in the review and negotiation of work order pricing.
• Problem-solving skills and ability to act as an intermediary.
• Works independently and applies good judgment.
• Ability to work unconventional hours.
• Bachelor’s degree preferred.

Benefits

• Comprehensive package of benefits including paid time off and 12 paid holidays.
• Medical, dental, and vision insurance.
• Basic life insurance.
• 401(k) for eligible employees.