AI Adoption Manager, Government - Remote

Overview

The AI Adoption & Deployment team ensures the successful post-sales deployment, AI Adoption and value realization of ChatGPT for customers across industries. This team collaborates closely with Sales, Technical Success, and Product teams to deliver exceptional AI experiences and measurable business results. As an AI Adoption and Deployment Manager focused on our public sector customers, you’ll help government entities transform their operations by adopting solutions that make use of our newest, most exciting models.

In Short

• Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.
• Define and manage structured, time-bound onboarding and deployment projects for government entities.
• Build and maintain strong relationships with key public sector customer stakeholders.
• Provide change management expertise to maximize the impact of OpenAI solutions.
• Codify best practices, playbooks, guides, and FAQs for government customers.
• Gather and relay public sector customer feedback to internal stakeholders.
• Collaborate closely with the Sales team for seamless handoff and ongoing relationship management.
• Maintain and contribute to ChatGPT Gov Community site.
• Create special initiatives and events to drive adoption.

Requirements

• 6+ years of experience in customer-facing roles, engaging C-level technical audiences.
• Experience leading complex implementations of Generative AI/ML solutions.
• Significant experience training people to use AI tools.
• Understanding of ChatGPT features and technology.
• Deep understanding of public sector entities and their operations.
• Exceptional presentation and communication skills.
• Ability to manage multiple projects effectively.
• Track record of delivering exceptional customer experience.
• Commitment to fostering the safe and ethical evolution of AI.

Benefits

• Opportunity to work with cutting-edge AI technologies.
• Engagement with diverse public sector customers.
• Collaborative team environment.
• Professional development opportunities.
• Flexible working conditions.