Client Management Director - Remote

Overview

The Client Management Director at OnMed is responsible for enhancing the client journey and building lasting relationships that drive client success and retention.

In Short

• Champion the end-to-end client experience with designated accounts.
• Build and nurture relationships with key client stakeholders.
• Drive client loyalty and reduce churn through proactive engagement.
• Develop insights into client profiles to craft strategic account plans.
• Collaborate with Sales, Marketing, and Operations teams.
• Partner with the Implementation Manager for onboarding new clients.
• Drive client-related initiatives and coordinate with internal teams.
• Support patient engagement activities and promote CareStation utilization.
• Monitor client utilization and performance metrics.
• Lead client-sponsored events and partnerships.

Requirements

• Experience in client management or account management.
• Strong communication and relationship-building skills.
• Ability to analyze data and derive actionable insights.
• Experience in the healthcare or telehealth industry is preferred.
• Proven track record of driving client retention and engagement.
• Ability to work cross-functionally with various teams.
• Strong problem-solving skills.
• Ability to manage multiple clients and initiatives simultaneously.
• Experience in leading client events and promotional initiatives.
• Passion for improving client success and satisfaction.

Benefits

• Opportunity to work in a groundbreaking healthcare company.
• Collaborative and dynamic work environment.
• Opportunity to make a significant impact on client experiences.
• Competitive salary and benefits package.
• Professional development opportunities.
• Flexible work arrangements.
• Access to cutting-edge technology and resources.
• Supportive team culture focused on client success.
• Engagement in community marketing opportunities.
• Participation in client-sponsored events.