Escalated Customer Support Agent (Turkish Language Fluency Required) - Remote

Overview

Blueprint is currently looking for an Escalated Customer Support Agent (Turkish Language fluency required) to be part of the team. The Escalated Customer Support Agent is a professional individual contributor position that has a passion for helping better our customer experience.

In Short

• Deliver world-class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets at an experienced Tier 3 level.
• Respond to customer tickets with relevant information and directions.
• Follow established troubleshooting procedures to diagnose and troubleshoot issues.
• Communicate and explain information to the customer in writing.
• Multitask between multiple tools and systems.
• Consistently meet and exceed customer satisfaction and productivity metrics.
• Coordinate internally with other teams as needed.
• Research and resolve escalated issues.
• Monitor client-facing tools and keep up with client updates.

Requirements

• A minimum of 1 year of customer service experience.
• 1+ years in customer support and/or technical troubleshooting.
• Written and verbal fluency in English and Turkish required.
• Comfortable using computers, proficient typing skills.
• Proficient with Microsoft Office Suite or related software.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Parental Leave.
• Opportunities for professional growth and development.