Customer Service Representative - Remote

Posted 2 weeks ago

Customer Service

Full Time

USA

Overview

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services.

In Short

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist customers with troubleshooting issues and provide accurate solutions.
Process orders, amendments, and returns efficiently.
Escalate unresolved issues to senior staff when necessary.
Provide feedback to improve customer service processes.

Requirements

Excellent communication skills.
Ability to handle customer inquiries professionally.
Strong problem-solving skills.
Experience in customer service preferred.
Ability to work independently in a remote environment.

Benefits

Work from home flexibility.
Opportunity to work with Fortune 500 companies.
Supportive team culture.
Comprehensive training provided.
Potential for career growth.

OneTouch Direct

OneTouch Direct is a leading provider of contact center solutions in the United States, established in 1998. The company partners with Fortune 500 companies to deliver valuable products and exceptional service, functioning as an integral extension of its clients. OneTouch Direct is distinguished by its unique internal culture, which emphasizes a positive and supportive work environment. The company offers remote customer service roles that allow employees to assist customers with inquiries, order processing, and issue resolution, all while maintaining a focus on customer satisfaction and continuous improvement.

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