Payroll Specialist III - Remote

Overview

The Payroll Specialist III will be responsible for providing strategic and complex tactical solutions for Workday managed payroll administration services to our most complex customer base; and, will manage multiple projects with various deadlines in a fast-paced work environment. Will act as a senior resource supporting complex Workday payroll configuration and year-end activities.

In Short

• Named resource for large, complex Managed Payroll Premium customers
• Manage cases for the book of Managed Payroll business to ensure service level agreements and high client satisfaction levels are being met by all team members
• Coordinate the distribution of customer Managed Payroll work across the team
• Manage the timely resolution of Managed Payroll customer issues including complex customer escalations
• Frequent direct Managed Payroll customer contact
• Lead, or attend as a senior resource scheduled client calls
• Assist with complex Workday configuration of pay components
• Act as a point of reference and escalation for team configuration activities
• Maintain established turnaround service level agreement for resolving managed payroll issues
• Support Professional Services during new customer implementations as needed

Requirements

• Associate's degree Required
• Certified Payroll Professional (CPP) required
• Advanced Proficiency in Microsoft Word and Excel
• Experience with difficult, demanding clients
• Strong understanding of Payroll Compliance
• Workday Payroll experience
• Accounting / Book Keeping / GL experience
• Experience in an outsourcing environment

Benefits

• Values-based culture
• Upward mobility
• Professional development opportunities