Remote Otter LogoRemoteOtter

Senior Application Support Analyst - Remote

Posted 2 days ago
All others
Full Time
USA

Overview

The Senior Application Support Analyst leads a team responsible for the technical support and operational stability of OSV's enterprise applications, ensuring high-quality service delivery.

In Short

  • Lead daily support activities and ensure compliance with quality standards.
  • Oversee standard processes for the Application Support team.
  • Provide technical expertise to support team on enterprise applications.
  • Directly work on support tickets with end users to resolve issues.
  • Build relationships with Operational Leaders and Development teams.
  • Identify opportunities for process improvements.
  • Deliver regular reporting metrics to leadership.
  • Stay informed on product changes and functionality.
  • Participate in projects and other assigned activities.
  • Communicate emerging issue trends and contribute to improvements.

Requirements

  • Bachelor’s degree or 7+ years of experience.
  • 5+ years of Technical/Functional support of ERP systems.
  • 1-3 years of experience in Agile software development.
  • Experience managing relationships with 3rd party ticketing systems.
  • Salesforce experience/certification preferred.

Benefits

  • Values-based culture with opportunities for upward mobility.
  • Professional development opportunities.
  • Encouragement of innovative thinking and collaboration.
  • Supportive work environment that values fresh perspectives.

O.V.H

OneSource Virtual HR

OneSource Virtual HR (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions exclusively for Workday, helping over 1,000 customers transform their HR, payroll, and finance operations since its founding in 2008. Headquartered in Dallas, Texas, with additional locations across North America and Europe, OSV is committed to delivering innovative technology and exceptional support, ensuring a seamless experience for both internal and external customers. The company prides itself on a values-based culture that fosters professional development, collaboration, and innovative thinking, making it an ideal workplace for talented professionals seeking growth and opportunity.

Share This Job!

Save This Job!

Similar Jobs:

Experian logo

Senior Application Support Analyst - Remote

Experian

24 weeks ago

Join Experian as a Senior Application Support Analyst to provide advanced support and consultancy, ensuring optimal system performance.

Bulgaria
Full-time
All others

Inovalon

Senior Application Support Analyst - Remote

Inovalon

34 weeks ago

The Senior Application Support Analyst will lead application support efforts, troubleshoot issues, and mentor team members in a remote setting.

USA
Full-time
All others
$63,100 - $73,000 USD/year
Capgemini logo

Semi Senior Application Support Analyst - Remote

Capgemini

34 weeks ago

Capgemini is looking for a Semi Senior Application Support Analyst to support a leading U.S. insurance carrier with a remote work option.

Brazil
Full-time
All others
Citibank, N.A logo

Applications Support Senior Analyst - Remote

Citibank, N.A

29 weeks ago

The Applications Support Senior Analyst provides essential support for Citi Applications, ensuring operational stability and efficiency.

Mexico
Full-time
Software Development
Citibank, N.A logo

Applications Support Senior Analyst - Remote

Citibank, N.A

29 weeks ago

The Applications Support Senior Analyst provides critical technical and business support for Citi Applications, ensuring operational efficiency and stability.

Canada
Full-time
Software Development