Technical Support Specialist (Product Specialist) - Remote

Overview

The Technical Support Specialist at OnePlan will be responsible for providing expert technical support and guidance to clients and partners, ensuring they have a successful experience with OnePlan's AI-enabled solutions.

In Short

• Provide technical support via chat, email, or video.
• Troubleshoot technical issues and develop solutions.
• Create and maintain support documentation.
• Collaborate with internal teams to resolve issues.
• Assist in product training for clients and stakeholders.
• Track technical support progress for continuous improvement.
• Participate in testing product enhancements.
• Support clients through go-live phases.
• Build deep product knowledge.
• Serve as a key point of escalation for technical issues.

Requirements

• 1-2 years in a technical support role.
• Experience with enterprise software applications.
• Strong technical aptitude and willingness to learn.
• Excellent communication skills.
• Experience with ticketing systems like JIRA or Zendesk.
• Familiarity with Microsoft 365 and Azure services.
• Comfortable in cloud environments.
• Strong analytical and problem-solving skills.

Benefits

• Remote-first company culture.
• Comprehensive health, dental, and vision benefits.
• Employer RRSP and 401K matching.
• Collaborative and diverse work environment.
• Regular health and team challenges.
• A fun and supportive workplace.
• Recognition as a top Microsoft Partner.
• Opportunities for professional growth.
• Equal employment opportunities.
• Standard background check process for candidates.