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Network Operations Center Technician I - Remote

Posted Yesterday
DevOps / Sysadmin
Full Time
Worldwide
$17.00/hour

Overview

RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support.

In Short

  • Entry-level position with remote work flexibility
  • Hourly pay starting at $17.00/hour
  • Monitor and troubleshoot managed services platforms
  • Triage automated alerts and escalate issues
  • Install software and updates on servers and workstations
  • Perform basic troubleshooting of WAN/edge technologies
  • Administer and troubleshoot backup platforms
  • Communicate with internal teams and customers
  • Ensure adherence to operational standards
  • Flexible shifts based on business needs

Requirements

  • 1-3 years of experience in a NOC or IT support role
  • Hands-on experience with RMM platforms and Windows Server
  • Strong troubleshooting experience with LAN/WAN technologies
  • 1-3 years of experience with MS Windows workstations
  • Strong analytical and communication skills
  • Ability to multi-task in a fast-paced environment
  • Familiarity with backup solutions and disaster recovery
  • Knowledge of firewalls and network security
  • Experience with RMM tools

Benefits

  • Part of a highly skilled NOC team
  • Opportunities for career growth and training
  • Work in a collaborative environment
Onepath logo

Onepath

Onepath, also known as 1Path, is a leading end-to-end IT provider with over 15 years of experience in delivering comprehensive technology support. The company is dedicated to helping clients grow their IT infrastructure through a wide range of services, including Outsourced Managed Services, Cyber Security, Cloud Solutions, and Project Management. Onepath is built on core values of Integrity, Excellence, Accountability, and Teamwork, which shape its culture and drive its commitment to employee development and satisfaction. With a focus on innovation and client success, Onepath offers a dynamic work environment for those looking to advance their careers in a rapidly growing technology landscape.

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