Network Operations Center Technician I - Remote

Overview

RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support.

In Short

• Utilize and monitor various support tools to proactively assist clients with outages and performance issues.
• Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required.
• Install software, patches, and updates on servers and workstations following change control standards.
• Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers.
• Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations.
• Communicate with internal teams and customers, keeping them informed of ticket progress and service updates.
• Ensure adherence to Ideal Integrations’ operational standards and best practices.

Requirements

• 1-3 years of experience in a NOC or IT support role.
• Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems.
• Strong troubleshooting experience with LAN/WAN networking technologies.
• 1-3 years of experience with MS Windows workstations.
• Strong analytical and communication skills, with a customer service mindset.
• Ability to multi-task and adapt to a dynamic, fast-paced environment.

Benefits

• Be part of a highly skilled NOC team working with cutting-edge technologies.
• Opportunities for career growth, training, and certification support.
• Work in a fast-paced, collaborative environment where integrity, excellence, accountability, and teamwork drive success.