Operational Planning Specialist - Remote

Overview

The Operational Planning Specialist will implement Onebrief at new customers, ensuring successful adoption and training while providing ongoing support and recommendations for product improvements.

In Short

• Implement Onebrief at new customer locations.
• Train users and win over skeptical stakeholders.
• Lead exercise programs for customer assessment and learning.
• Provide face-to-face and remote customer support.
• Recommend product improvements based on user observations.
• Coordinate with customers and engineering teams during incidents.
• Understand customer social dynamics for renewals and sales.
• Master operational planning at military headquarters.
• Possess technical savvy to engage with customers effectively.
• Work collaboratively to ensure team success.

Requirements

• Mastery of operational planning in military contexts.
• Current Top Secret clearance with SCI eligibility.
• Experience in customer support and software deployment.
• Strong technical skills to troubleshoot and liaise with customers.
• Ability to navigate large government organizations.
• Advanced military education preferred.
• Proven experience in expanding business presence.
• Attention to detail and a reputation as a workhorse.
• Ability to solve bureaucratic challenges.
• Strong communication and collaboration skills.

Benefits

• Work with a team of experienced planners and technologists.
• Opportunity to contribute to a revolutionary platform.
• Engage with military customers and stakeholders.
• Participate in a growing company with significant funding.
• Flexible remote work with travel opportunities.
• Be part of a mission-driven organization.
• Develop skills in operational planning and software solutions.
• Collaborate with a diverse team.
• Contribute to customer success and satisfaction.
• Opportunity for personal and professional growth.