Customer Success Manager (Chinese Speaking) - Remote

Overview

The Customer Success Manager role at Omnisend is a crucial part of our customer and partner success, focusing on customer-centricity and building strong relationships with merchants.

In Short

• Be a trusted advisor for top tier customers.
• Develop strategies to increase revenue through digital marketing.
• Onboard new clients and assist with campaign setup.
• Provide proactive advice and respond to client questions.
• Review customer dashboards and address issues.
• Keep clients updated on product releases.
• Provide feedback for platform improvements.
• Conduct quarterly business reviews.
• Document troubleshooting steps.
• Engage in continuous learning and improvement.

Requirements

• 1-2 years of customer success experience.
• Understanding of digital marketing metrics.
• Creative problem-solving skills.
• Fluency in English and Chinese.
• Excellent communication skills.
• Strong time management skills.
• Familiarity with tools like Slack, Zoom, and Hubspot.
• Experience in e-commerce or SaaS is a plus.

Benefits

• Gross salary starting from 2800 EUR/month + commission.
• Unlimited learning budget for self-improvement.
• High-performing work environment.
• Private health insurance.
• Remote work possibilities.
• Access to psychotherapy.
• Workstation budget.
• Personalized work anniversary gifts.
• Attractive workations and team-building events.