Business Director - Client Experience - Remote

Overview

We’re looking for a Business Director to join one of the Client Experience teams at Hearts, leading a mix of accounts and an eager team, encouraging team growth and retention.

In Short

• Lead a mix of accounts and team at Hearts.
• Shape and communicate client experience inside and outside the agency.
• Build relationships with high-level clients including Tropicana and Hargreaves Lansdown.
• Deliver best-in-class media planning, creative ideas, and effective campaigns.
• Manage and develop a team to ensure client satisfaction.
• Work with a variety of brands to gain diverse experience.
• Encourage team growth and retention.
• Challenge conventions and provide innovative solutions.
• Orchestrate responses alongside wider agency teams.
• Support flexible working arrangements.

Requirements

• Considerable experience in client management.
• Strong knowledge of client business challenges.
• Excellent project management skills.
• Experience in media planning and campaign execution.
• Ability to challenge conventions and provide innovative solutions.
• Experience in managing and developing teams.
• Strong communication and relationship-building skills.
• Ability to work across multiple brands and categories.
• Willingness to adapt and support team members.
• Commitment to diversity and inclusion.

Benefits

• Hybrid working model (3 days in office, 2 remote).
• Flexible working hours.
• Supportive environment for career development.
• Commitment to diversity and inclusion.
• Opportunities for personal and professional growth.
• Access to a variety of clients and projects.
• Collaborative and positive workplace culture.
• Focus on employee well-being and support.
• Engagement in community and social initiatives.
• Transparent and ethical media practices.