Conversational UX Specialist (Spanish Speaking) - Remote

Overview

At Omilia, we are at the forefront of Conversational AI and Virtual Agent technologies, delivering cutting-edge voice and chat solutions to enterprises across the world.

In Short

• Design user-centric conversational experiences.
• Leverage data-driven insights to optimize system performance.
• Act as the primary resource for conversational AI design.
• Create scalable and modular conversational flows.
• Translate complex business needs into actionable design solutions.
• Present design concepts to business teams and stakeholders.
• Collaborate with project delivery teams for technical feasibility.
• Create and maintain comprehensive documentation of design decisions.
• Analyze existing conversational designs for process improvement.
• Evaluate user interactions to enhance bots’ performance.

Requirements

• Experience in conversational UX design.
• Strong analytical skills for data-driven enhancements.
• Excellent communication skills for stakeholder engagement.
• Proficiency in creating documentation for design processes.
• Knowledge of performance metrics in UX design.
• Understanding of conversational AI trends and best practices.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Ability to influence design direction and company goals.