Conversational UX Specialist - Remote

Overview

At Omilia, we are at the forefront of Conversational AI and Virtual Agent technologies, delivering cutting-edge voice and chat solutions to enterprises across the world. We are seeking a skilled Conversational UX Specialist to join our Solution Optimization team. In this role, you will design user-centric conversational experiences while leveraging data-driven insights to optimize system performance.

In Short

• Act as the primary resource for conversational AI design.
• Create scalable and modular conversational flows.
• Translate complex business needs into user-centric design solutions.
• Present design concepts to business teams and stakeholders.
• Collaborate with project delivery teams for technical feasibility.
• Create and maintain comprehensive documentation of design decisions.
• Stay informed about trends in conversational AI design.
• Analyze existing conversational designs for optimization.
• Evaluate user interactions for improvements.
• Ensure design enhancements align with key performance indicators.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• Proven experience in UX design and Conversational AI systems.
• Skilled in crafting engaging dialogue for conversational interfaces.
• Excellent proficiency in English and Spanish.
• Exceptional communication skills.
• Passion for user experience with strong design sensibilities.

Benefits

• Fixed compensation.
• Long-term employment with vacation days.
• Professional growth opportunities.
• Work on cutting-edge technology products.
• Collaborate with proficient colleagues.
• Receive Apple gear.