Conversational UX Specialist - Remote

Overview

At Omilia, we are at the forefront of Conversational AI and Virtual Agent technologies, delivering cutting-edge voice and chat solutions to enterprises across the world.

We are seeking a skilled Conversational AI Designer to join our Delivery Analytics & Solution Optimization team. In this role, you will design user-centric conversational experiences while leveraging data-driven insights to optimize system performance. As the primary resource for conversational UX design, you will analyze real conversational interactions to validate design choices, enhance user experience, improve business KPIs, and drive solution optimization.

In Short

• Act as the primary resource for conversational AI design.
• Create scalable and modular conversational flows.
• Translate complex business needs into user-centric design solutions.
• Present design concepts to business teams and stakeholders.
• Collaborate with project delivery teams for technical feasibility.
• Create and maintain documentation of design decisions.
• Stay informed about trends in conversational AI design.
• Analyze existing designs to identify and propose improvements.
• Evaluate user interactions to enhance bot performance.
• Ensure design enhancements align with KPIs.

Requirements

• Experience in Conversational AI design.
• Strong analytical skills for data-driven decision making.
• Excellent communication skills for stakeholder engagement.
• Ability to create comprehensive documentation.
• Knowledge of performance metrics and KPIs.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative team environment.
• Professional development opportunities.
• Impactful work that enhances user experience.