Customer Service Agent - Remedy On-Call - Remote

Overview

The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers. This is a remote role that provides support over the phone via real-time/live conversations with clients.

In Short

• Answer incoming client calls and verify messages.
• Schedule patient appointments as requested.
• Dispatch calls to the appropriate medical practice.
• Provide courteous service during incoming calls.
• Utilize critical thinking to address client issues efficiently.
• Work primarily via telephone and chat.
• Use various software programs for client interactions.
• Maintain a secure and quiet work environment.
• Work flexible hours, including weekends and holidays.
• Engage in a performance-based culture aligned with company values.

Requirements

• Excellent communication skills.
• Able to work independently and as part of a team.
• Attention to detail on computer screens.
• Ability to spell medical terminology correctly.
• Strong multitasking and flexibility abilities.
• Active listening skills.
• Strong computer skills.
• Typing speed of 35-40 wpm.
• Ability to work a flexible schedule.
• High school diploma or equivalent preferred.

Benefits

• Medical, Prescription, Vision, and Dental Insurance.
• Life Insurance.
• 401(k) with company match.
• Paid Time Off.
• Company Wellness Program.
• Employee Assistance Program.
• Short and Long Term Disability Insurance.
• Pet Insurance.
• Tuition Assistance Program.
• Employee Recognition Program.