Customer Service Agent - Remedy On-Call - Remote

Overview

The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers in a fully remote environment.

In Short

• Provide customer support over the phone and via chat.
• Answer incoming client calls and verify message information.
• Schedule patient appointments as requested.
• Dispatch calls to appropriate medical practices.
• Utilize critical thinking and problem-solving skills.
• Work independently or as part of a team.
• Maintain attention to detail and professionalism.
• Handle flexible scheduling including weekends and holidays.
• Ensure a quiet and distraction-free workspace.
• Use various software applications for communication and scheduling.

Requirements

• Excellent communication skills, both written and verbal.
• Ability to multitask and adapt to changing situations.
• Strong computer skills and typing proficiency (35-40 wpm).
• Knowledge of medical terminology is preferred.
• High school diploma or equivalent preferred.
• Must have a high-speed internet connection and required computer specifications.
• Ability to work a flexible schedule.
• Active listening skills.
• Attention to detail on computer screens.
• Experience with CRM and ticketing systems is a plus.

Benefits

• 401(k) with company match.
• Paid Sick Time.
• Company Wellness Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Voluntary Pet Insurance.