Remote Otter LogoRemoteOtter

Remote Customer Service Agent

Posted 22 hours ago
Customer Service
Full Time
Portugal
1,024 EUR/month

Overview

Join an international customer support team for one of the most renowned technology companies in the world, providing assistance to customers in Italian and English.

In Short

  • Remote work within Portugal with accommodation provided for relocators.
  • Fluency in Italian (C1/C2) and English (minimum B2) is required.
  • Assist customers before and after purchase via phone, chat, and email.
  • Help customers choose the right products and services.
  • Resolve issues related to orders and malfunctions.
  • Forward complex cases to dedicated teams.
  • Maintain a high level of professionalism and accuracy.
  • Working hours from Monday to Saturday with rotating shifts.
  • Contract type: Fixed-term (6 months).
  • Welcome bonus of 1,000 EUR after onboarding.

Requirements

  • Fluent in Italian and English.
  • Passion for technology and customer support.
  • Strong communication skills.
  • Ability to work in a dynamic, multicultural environment.
  • Willingness to assist customers effectively.
  • Flexibility in working hours.

Benefits

  • Remote onboarding and training.
  • Accommodation provided for those relocating.
  • Support for relocation documents.
  • Opportunities for growth in an international setting.
  • Diverse and dynamic work environment.

Translated from Italian

Cross Border Talents logo

Cross Border Talents

Cross Border Talents is a multinational company specializing in professional and consumer imaging equipment and information systems. They provide exceptional customer support for a range of imaging products, including printers, photocopiers, and digital cameras, specifically catering to Norwegian-speaking customers. The company is committed to fostering a diverse and inclusive work environment, offering equal opportunities to all employees. With a focus on professional growth and development, Cross Border Talents provides comprehensive training, competitive salaries, and various benefits, including relocation support to Greece. They pride themselves on being a Great Place to Work, emphasizing community engagement and employee well-being.

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