Customer Success Director (Individual Contributor) - Remote

Overview

The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.

In Short

• Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
• Become a trusted advisor to customer executives, serving as a strategic partner
• Conduct analysis (including using Excel, SQL) and provide data-driven presentations
• Synthesize and communicate stories based on customer insights
• Develop deep understanding of customer business context and pain points
• Work closely with the OfferFit sales team to drive renewals & upsell opportunities
• Communicate customer needs to OfferFit’s product & marketing teams

Requirements

• Entrepreneurial mindset with initiative and creativity
• Strong relationship-building skills
• Analytical skills to draw insights from data
• Passion for technology and its business impact
• Structured and organized approach to work
• Clear communication skills, both written and verbal
• Prior Customer Success or Strategy Consulting experience preferred

Benefits

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
• 100% remote work environment with flexible hours
• Quarterly gatherings for team bonding and progress celebration
• Weekly team events for engagement and learning
• Opportunity to learn from experienced leadership
• Commitment to building a strong culture