Customer Support Technician - Remote

Overview

As a Customer Support Technician at ODILO, you will be part of a team focused on providing technical assistance and support to users and clients in the Digital Library and Learning Ecosystems areas.

In Short

• Provide first-level technical assistance via email, chat, phone, and ticketing systems.
• Execute and resolve simple support tickets following established procedures.
• Deliver clear, accurate, and empathetic responses to user inquiries.
• Identify and document recurring issues, escalating incidents appropriately.
• Respect service-level targets for first response and collaborate with teammates.
• Contribute to the knowledge base by documenting resolutions and FAQs.

Requirements

• Bachelor's Degree in Information and Communication Technologies (ICT) or related fields.
• Fluent level of English (spoken and written).
• A tech-savvy mindset with a passion for technology and digital tools.
• Good communication and interpersonal skills with empathy and attention to detail.
• Basic understanding of web platforms and online applications.
• Strong problem-solving ability and good organizational skills.
• Team player with a customer-oriented attitude.

Benefits

• A unique and challenging job in an informal, creative, and ambitious work environment.
• Access to unlimited ebooks and learning materials through our digital library.
• Work 100% remote.
• A salary commensurate with qualifications and experience.