Senior Manager of Invoicing and Collections - Remote

Overview

We are seeking an experienced and dynamic Senior Manager of Invoicing and Collections to lead and transform our invoicing and collections processes. In this pivotal role, you will collaborate closely with Revenue Operations, Sales, and the Accounting teams to enhance efficiency and scalability. This position demands both strategic foresight for long-term growth and the ability to execute tactical initiatives effectively. You will be instrumental in identifying opportunities for process improvements and automation, driving change, and achieving outstanding financial performance.

In Short

• Manage the entire invoicing cycle, from preparing invoices to collecting payments
• Ensure accurate and up-to-date client information related to billing and payments
• Oversee the invoice process, identifying and resolving any inconsistencies or errors
• Manage the invoice review process prior to electronically sending them from our system to our customers
• Track key billing and collection metrics like write-offs, adjustments, and revenue recognition
• Work closely with other departments, such as Sales and Customer Success, to resolve billing issues
• Identify and implement improvements to the billing process to ensure efficiency and accuracy
• Provide vision and strategy around automation and process opportunities. Guide and lead billing systems automation(s).
• Monitor and report on accounts receivable status, aging, and collections activities. Provide weekly updates on key metrics to Finance leadership and make data-driven recommendations for improvement.
• Own the end-to-end Sales Tax and VAT compliance process, including registration, rate management, tax determination, filings, audits, and cross-functional coordination to ensure accurate and timely reporting across all jurisdictions.
• Engage with customers to ensure timely payments and resolve escalations.
• Support month-end close processes and financial reporting reviews.
• Assist with internal and external audits, ensuring compliance and accuracy.
• Ensure preparation and delivery of notices, and other communications regarding delinquent accounts
• Communicate information changes and the status of delinquent accounts to leadership

Requirements

• Minimum of 6+ years of experience in Accounting/Invoicing/Collections. Experience in high-growth enterprise SaaS or technology companies is highly desirable.
• Strong knowledge of invoicing operations and collections techniques. Proficiency in ERP systems Tabs (a plus), Netsuite (a plus) and Salesforce (a plus)
• Proven ability to design and optimize order-to-cash processes. Experience with process automation and systems integration.
• Excellent organizational abilities, attention to detail, and strong written and oral communication skills. Ability to prioritize tasks, solve problems and take initiative

Benefits

• Opportunity to lead and transform invoicing and collections processes
• Collaborate with cross-functional teams
• Drive process improvements and automation initiatives
• Contribute to financial performance and strategy
• Work in a dynamic and high-growth environment