Service Delivery Manager DACH - Remote

Overview

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.

In Short

• Manage end-to-end delivery of Managed Security Services across multiple customer engagements.
• Lead project onboarding and transition into Business-As-Usual (BAU) service phases.
• Develop and maintain project plans to ensure timely and high-quality delivery of MDR services.
• Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently.
• Understand client IT and security environments to proactively address challenges and risks.
• Handle customer escalations and represent client interests within Obrela.
• Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement.
• Provide insights and recommendations to product and engineering teams to enhance service quality.
• Partner with the Customer Success team to align service delivery with client expectations.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3–5 years of experience in a similar Service Delivery or Cybersecurity role.
• Solid understanding of project management principles and frameworks.
• Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable.
• Strong understanding of cybersecurity concepts, trends, and threats.
• Proven ability to manage remote teams and build strong professional relationships.
• Fluency in German and excellent English (written and spoken) are mandatory.
• Additional European language skills are a plus.

Benefits

• A dynamic, remote-first work environment with a global cybersecurity leader.
• Competitive compensation and benefits package.
• Professional growth in a rapidly evolving industry.
• Opportunities for travel and international collaboration.
• Inclusive, team-oriented culture with a commitment to innovation and excellence.