Part-Time Patient Engagement Advocate (Call Center Representative) - Remote

Overview

As a Part-Time Patient Engagement Advocate, you will play a crucial role in helping patients access care and ensuring their needs are met with empathy and efficiency.

In Short

• Part-time position (20-24 hours per week) with potential for permanent placement.
• Work in a multi-channel contact center assisting physical therapy patients.
• Engage with patients empathetically to convert inquiries into appointments.
• Collaborate with clinic staff to optimize patient experiences.
• Achieve Key Performance Indicators related to call handling and patient satisfaction.
• Provide information on insurance and financing options.
• Work remotely with a reliable internet connection.
• Must have a dedicated workspace free from distractions.
• Minimum 2-3 years of customer support experience required.
• Excellent verbal and written communication skills essential.

Requirements

• High School/GED or equivalent; college degree preferred.
• 2-3 years customer support experience, 1 year in a call center.
• Sales-oriented experience preferred.
• Typing speed of 50-70 WPM preferred.
• Ability to meet Key Performance Indicators (KPIs).
• Strong attention to detail and ability to work in a fast-paced environment.
• Technical proficiency with multiple systems and applications.
• Good listening and collaborative skills.
• Empathetic attitude towards patients.
• Receptive to coaching and development opportunities.

Benefits

• Recognized as a Best Employer by Modern Healthcare.
• Opportunities for continuous learning and professional development.
• Collaborative work environment with strong team values.
• Potential for permanent employment based on performance.
• Competitive compensation based on experience.