Part-Time Call Center Representative - Remote

Overview

Join Global Payments as a Part-Time Call Center Representative, where you will assist customers with their inquiries and provide solutions in a remote setting.

In Short

• Respond to customer inquiries via phone, email, SMS, and chat.
• Provide problem resolution in accordance with service standards.
• Handle routine customer calls and direct to technical/service areas when necessary.
• Maintain knowledge of company products and services.
• Analyze customer needs and communicate to relevant departments.
• Work remotely with flexible part-time hours on weekends.
• Complete mandatory training for 5 to 6 weeks on weekends.
• Use computer systems for data entry and customer issue resolution.
• Collaborate with other representatives for complex issues.
• Build knowledge of policies and procedures for limited clients.

Requirements

• High School Diploma or Equivalent.
• No relevant experience required.
• Ability to follow established procedures.
• Strong communication skills.
• Willingness to learn and apply job skills.
• Ability to work under close supervision.
• Must be available for weekend shifts.
• Access to a reliable internet connection for remote work.
• Familiarity with basic computer applications.
• Commitment to customer service excellence.

Benefits

• Comprehensive benefits package including medical, dental, and vision care.
• Employee Assistance Programs (EAP).
• Paid time off and recognition programs.
• Retirement and investment options.
• Charitable gift matching programs.
• Worldwide days of service.