Customer Service Representative - Remote Patient Engagement Advocate

Overview

Join a fast-paced, mission-driven rehab organization as a Remote Patient Engagement Advocate, where you will help provide exceptional customer service and support to patients.

In Short

• Temporary (60 Days) to Hire Opportunity
• Inbound calls, Healthcare, Sales, Customer Service
• Engage with patients across phone, email, and chat
• Educate patients on services, insurance, and payment options
• Maintain accurate records and adhere to data capture protocols
• Meet or exceed KPIs: call handle time, satisfaction scores, conversion rates
• Collaborate with clinics and internal teams for service improvements
• Work in a fully remote environment
• Competitive pay based on experience
• Potential for permanent hire after 60 days

Requirements

• High school diploma or GED required; college preferred
• 2–3 years of customer support experience
• 1+ year in inbound contact center roles
• 1–2 years in sales or telesales roles
• Excellent verbal and written communication
• Technically savvy with experience using multiple platforms
• Quiet, dedicated workspace with a door
• High-speed internet: ≥150 Mbps download, ≥10 Mbps upload
• Typing speed: 50–70 WPM preferred

Benefits

• Fully remote, full-time (40 hrs/week)
• Medical benefits via Employer of Record
• Work with a nationally recognized therapy provider
• Make a difference in patient access to care