Social Media Response Associate - Remote

Overview

Nutrafol is seeking a highly-motivated and versatile part-time/contract Social Media Response Associate to support our ever-growing digital audience. This role is remote and focuses on enhancing customer experience through effective digital communication.

In Short

• Part-time/contract position for 6 months.
• Remote work with flexible scheduling.
• 32 hours per week across various time zones.
• Engage with online community on social media platforms.
• Monitor and analyze customer sentiment.
• Collaborate with cross-functional teams.
• Strong writing skills required.
• Experience in customer service and social media management.
• Passion for wellness and lifestyle brands is a plus.
• Compensation at $32 USD per hour.

Requirements

• 2-3 years of relevant customer service and social media experience.
• Strong copywriting skills.
• Deep understanding of community dynamics in digital spaces.
• Familiarity with customer experience tools like Hootsuite and ZenDesk.
• Ability to adapt to fast-paced startup culture.
• Strong attention to detail.
• Problem-solving attitude.
• Flexibility to pivot based on project needs.
• A passion for wellness, beauty, and lifestyle.

Benefits

• Fully remote work experience.
• Comprehensive medical, dental, and vision package.
• 401K with employer match.
• Quarterly Bonus Program.
• Flexible PTO.
• Wellness breaks and stipends.
• Free Nutrafol subscription.