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Social Media Response Associate - Remote

Posted 7 weeks ago
Customer Service
Part Time
USA
32 USD/hour

Overview

Nutrafol is seeking a highly-motivated and versatile part-time/contract Social Media Response Associate to support our ever-growing digital audience. This is a remote position focused on engaging with our community across various social media platforms.

In Short

  • Part-time/contract role for 6 months
  • Remote work with flexible scheduling
  • Engage with online community and respond to comments
  • Monitor and analyze sentiment from consumer feedback
  • Collaborate with PR and marketing teams
  • Develop monthly sentiment reports
  • Handle customer inquiries and escalations
  • Support community initiatives
  • Strong writing skills required
  • Passion for wellness and beauty is a plus

Requirements

  • 2-3 years of customer service and/or social media experience
  • Strong copywriting skills
  • Familiarity with social media and CX tools
  • Ability to adapt to fast-paced environments
  • Problem-solving mindset
  • Attention to detail
  • Passion for wellness and lifestyle

Benefits

  • Fully remote work experience
  • Flexible PTO
  • 401K with employer match
  • Comprehensive medical, dental, and vision package
  • Monthly wellness and internet stipends
  • Free Nutrafol subscription
  • Pet insurance and benefit programs
Nutrafol logo

Nutrafol

Nutrafol is a dynamic and innovative company focused on revolutionizing the health and wellness industry, particularly in the realm of hair growth solutions. With a commitment to creativity and quality, Nutrafol fosters a collaborative environment that encourages adaptability and smart pivots, particularly within Agile development frameworks. The company values attention to detail and is dedicated to delivering high-quality technical solutions that address both customer and business needs. As a rapidly growing organization, Nutrafol offers opportunities for team members to thrive in a motivated and energetic atmosphere.

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