Senior Manager, Managed Services Client Delivery - Remote

Overview

The Senior Manager, Managed Services Client Delivery is responsible for managing a team and ensuring client satisfaction through effective service delivery and contract management in a remote working environment.

In Short

• Manage a team of Managed Services Client Delivery Specialists.
• Ensure client satisfaction and service delivery according to SLAs.
• Oversee contract management for local, small and medium complexity client contracts.
• Collaborate with cross-functional teams and suppliers to resolve issues.
• Monitor service performance and implement strategies for improvement.
• Maintain strong client relationships and act as the primary point of contact.
• Drive service delivery excellence and motivate team members.
• Manage resources effectively to meet client demands.
• Contribute to pre-sales processes and client engagement.
• Lead and mentor a team to deliver exceptional client service.

Requirements

• Bachelor's degree in IT, Business, or related field.
• Extended experience in managed services and client management.
• Excellent communication skills, both written and verbal.
• Proficiency in project management methodologies.
• Strong analytical and problem-solving skills.
• Client-centric mindset and ability to build relationships.
• Experience with budgeting and financial management.
• Ability to adapt to changing technology and client requirements.
• ITIL and project management certifications preferred.
• Experience in leading service delivery teams.

Benefits

• Opportunity to grow and advance within a global team.
• Diverse and inclusive workplace environment.
• Remote working flexibility.
• Supportive company culture.
• Equal Opportunity Employer commitment.