Director, Client Success - Remote

Overview

The Director, Client Success is a leadership role responsible for managing a team of Customer Success Managers, ensuring client engagement, driving revenue growth, and enhancing the utilization of company products.

In Short

• Lead a team of Client Success Managers.
• Drive revenue growth through upselling and cross-selling.
• Manage client renewals and retention.
• Develop and execute client contract strategies.
• Enhance relationships with key strategic clients.
• Mentor and coach team members.
• Ensure alignment with Client Success Management strategy.
• Collaborate with cross-functional stakeholders.
• Contribute to the development of Group Client Success Management strategy.
• Maintain knowledge of service delivery issues affecting clients.

Requirements

• Bachelor's degree in business management or related field.
• Significant experience in Managed Services or Outsourcing.
• Experience in Sales, Service, or Consultancy in IT services.
• Strong leadership and communication skills.
• Understanding of financial metrics and revenue growth.
• Knowledge of IT service operations and ITIL practices.
• Ability to interpret complex data and derive insights.
• Experience in client engagements at a senior level.
• Ability to develop and maintain stakeholder relationships.
• Experience in a global or multi-national environment.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for professional growth.
• Support for career advancement within the company.
• Commitment to equal opportunity and diversity.
• Environment free of discrimination and harassment.