Senior Services Technician - Remote

Overview

The Senior Services Technician at NTT DATA is responsible for equipment setup, configuration, and providing technical support to clients both remotely and on-site, ensuring quality solutions and client satisfaction.

In Short

• Provide technical support to clients on-site and remotely.
• Perform server and network maintenance tasks.
• Assist with software and hardware installation.
• Diagnose and troubleshoot hardware failures.
• Maintain logs of repairs and issues.
• Engage with clients to understand their needs.
• Work collaboratively with the engineering team.
• Monitor ITSM queues proactively.
• Adapt to various client requirements.
• Complete tasks with minimal daily instruction.

Requirements

• High school diploma or equivalent.
• Relevant vendor and product certifications preferred.
• Experience in a similar IT environment.
• Knowledge of Active Directory.
• Good interpersonal and communication skills.
• Strong problem-solving abilities.
• Ability to work as part of a team.
• Client-centric approach.
• Ability to adapt to different scenarios.
• A+ certification is beneficial but not crucial.

Benefits

• Join a global leader in technology services.
• Work in a diverse and inclusive environment.
• Opportunities for career growth and development.
• Be part of innovative projects and solutions.
• Contribute to a connected future.
• Access to training and resources.
• Work with a global team of experts.
• Competitive salary and benefits package.
• Engage in a culture of innovation.
• Supportive work environment.